Privacy Policy

1. Introduction

Welcome to Thangam Packers and Movers ("we," "our," or "us"). We operate from 14A/1, Balaji Nagar, Kalapatti (Post), Coimbatore – 641048, Tamil Nadu, India. We specialize in household shifting, office relocation, vehicle transportation, packing & unpacking, and warehouse storage services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a moving inquiry, or interact with our relocation services. By using our website or providing your contact details, you agree to the practices outlined in this policy.

2. Information We Collect

We only collect personal information that is relevant and necessary to provide you with accurate relocation estimates and moving services:

• Directly Provided Information: When you submit a quote request form, call our customer care, or send us a WhatsApp message, we may collect:
  • Full Name
  • Primary Phone Number (e.g. 90801 36185 / 97865 91231) and Alternate Phone Number
  • Email Address (e.g. thangampackersmovers@gmail.com)
  • Origin Moving Address (Pickup location, floor number, lift availability)
  • Destination Moving Address (Delivery location)
  • Preferred Moving Date and Time
  • Inventory / Goods description (e.g. 1BHK, 2BHK, appliances, vehicle type)
• Automatically Collected Information: When you access our website, our web servers and analytics tools may automatically log standard technical data such as your IP address, browser type, operating system, referring URL, pages viewed, and timestamps.

3. How We Use Your Information

We use the collected information solely for legitimate operational and business purposes:

• To calculate and provide free, transparent moving quotations and cost estimates.
• To schedule physical pre-move surveys or digital inspections.
• To coordinate our packing crews, loading teams, and vehicle logistics on shifting day.
• To provide real-time tracking updates regarding vehicle transit and delivery schedules.
• To assist you with transit insurance documentation upon request.
• To provide continuous customer support before, during, and after relocation.
• To evaluate and improve website performance and user experience.

4. Google Ads & Third-Party Advertising Disclosures

In full compliance with Google Ads Advertiser Policies and online advertising standards:

• Google Ads & Conversion Tracking: We may use Google Ads and Google Analytics to reach potential customers searching for packers and movers in Coimbatore and Tamil Nadu. These platforms use cookies or web beacons to track non-personally identifiable ad interactions and conversions.
• Cookie Policy: Cookies are small files stored on your browser that help analyze web traffic. You have full control to accept or reject cookies through your browser settings. Rejecting cookies will not affect your ability to view our moving services or call us.
• Opt-Out Options: You can manage your personalized ad preferences and opt out of Google’s personalized advertising at any time by visiting Google Ads Settings or through the Network Advertising Initiative Opt-Out Page.

5. Zero Third-Party Sale Policy

We do not participate in lead reselling or commercial data exchange. Your personal details will NEVER be sold, leased, or transferred to third-party commercial vendors. Information is only shared under the following limited circumstances:

• With our verified in-house moving team, drivers, and supervisors assigned to execute your move.
• With licensed insurance companies if you explicitly request transit insurance for high-value items.
• If required by lawful authority, judicial order, or regulatory bodies in accordance with applicable Indian laws.

6. Data Security & Storage

We implement appropriate technical, administrative, and physical security measures to safeguard customer data against unauthorized access, disclosure, alteration, or loss. Only authorized personnel handling quotation generation and logistics operations have access to customer booking records.

7. Data Retention & Customer Rights

We retain booking data only as long as necessary to fulfill the requested moving services, address post-move feedback, and maintain legal accounting records. You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction or updating of any inaccurate contact details.
• Request complete deletion or removal of your contact details from our records once your move has been successfully completed.

To exercise any of these rights, simply email us at thangampackersmovers@gmail.com or call our helpline at +91 90801 36185.

8. Children's Privacy

Our website and relocation services are intended strictly for adults and commercial entities. We do not knowingly collect personal information from individuals under the age of 18.

9. Policy Updates

We may periodically update this Privacy Policy to reflect operational, legal, or regulatory improvements. Any revisions will be published immediately on this page with an updated "Last Updated" date.

10. Contact Us Regarding Privacy

If you have any questions, clarifications, or requests concerning this Privacy Policy, please contact our administrative desk directly: